Important: Before using your EPC, you must call 1 (855) 847-2030 to activate your card by selecting your access code and your Personal Identification Number (PIN).
ATM Owners may impose an additional "convenience fee" or "surcharge fee" for certain ATM transactions (a sign should be posted at the ATM to indicate additional fees); However, you will not be charged any additional convenience fee or surcharge fee at the Bank of America ATM or Allpoint ATM. A Bank of America ATM or Allpoint ATM means an ATM that prominently displays the Bank of America or Allpoint name or logo.
Use the Card at Retail Locations: You can use the EPC anywhere that accepts Visa debit cards, including grocery stores, gas stations, restaurants, and more.
Customer Service: For customer service call 1 (855) 847-2030, TTY: 1 (866) 656-5913 or 1 (423) 262-1650 (Collect, when calling outside the U.S.), by mail at Bank of America, P.O. Box8488, Gray, TN 37615-8488 or visit the website.
If you have a complaint about prepaid account, call the Customer Financial Protection Bureau at 1 (855) 411-2372 or visit their website.
Authorization Form: The authorization form is available from the DCSS website. The form can be mailed to the DCSS address listed on the form or to your local Clerk of Court Office. You may also use this form to make changes to your bank account information, Stop a current direct deposit, or to stop or start EPC.