The new Arizona Electronic Payment Card (EPC) is safer and more convenient than paper checks. With the Arizona Electronic Payment Card, you can access your cash 24 hours a day, 7 days a week through Automated Teller Machines (ATMs) and retail Point-of-Sale terminals throughout Arizona and across the country. You can use the EPC to withdraw cash in local currency at all Bank of America ATMs in Arizona and across the country without a fee. Note: You must obtain authorization to receive an Electronic Payment Card. You can enroll by completing the DCSS Electronic Payment Authorization form. The form can be mailed to the DCSS address listed on the form or to your local Clerk of Court Office. You may also use this form to make changes to your bank account information, stop a current direct deposit, or to stop an EPC.
Important: Before using your EPC, you must call 1 (855) 847-2030 to activate your card by selecting your access code and your Personal Identification Number (PIN).
ATM Owners may impose an additional "convenience fee" or "surcharge fee for certain ATM transactions (a sign should be posted at the ATM to indicate additional fees); However, you will not be charged any additional convenience fee or surcharge fee at the Bank of America ATM or Allpoint ATM. A Bank of America ATM or Allpoint ATM means an ATM that prominently displays the Bank of America or Allpoint name or logo.
Use the Card at Retail Locations: You can use the EPC anywhere that accepts Visa debit cards, including grocery stores, gas stations, restaurants, and more.
Customer Service: For customer service call 1 (855) 847-2030, TTY: 1 (866) 656-5913 or 1-423-262-1650 (Collect, when calling outside the U.S.),by mail at Bank of America, P.O. Box8488, Gray, TN 37615-8488 or visit the website.
If you have a complaint about a prepaid account, call the Customer Financial Protection Bureau at 1 (855) 411-2372 or visit the following website.
Do I have to come downtown to obtain a pay history of payments that were ordered to be paid to the Clerk then sent to me?
No. You can obtain a summary payment history online. The summary is a short version of the official payment history and will not be certified.
How do I sign up for the Direct Deposit for my support payments?
The Authorization for Direct Deposit form can be obtained from Department of Child Support Services or your local Clerk of Court Office. The form can be mailed to the DCSS address listed on the form or to your local Clerk of Court Office. You may also use the form to make changes to your bank account information, stop a current direct deposit, or to stop or start EPC.
After the completed authorization form is received, the bank will be contacted to set up the direct deposits. Please allow four to six weeks for direct deposit to take effect. In the meantime, you will continue to receive your support checks in the mail. You may also set up direct deposit by calling (602) 37-CLERK, or (602) 372-5375.
How do I get an ATLAS number?
You may call Family Support Services at (602) 37-CLERK, or (602) 372-5375.
How do I know when to stop withholding payments?
When you receive an Order Stopping / Terminating an Income Withholding Order. Also, if the Income Withholding Order contains a persumptive termination date, you stop withholding on that date as long as there is no arrears payment included on the Income Withholding Order.
What must I do to change my address with you?
You may call Family Support Services at (602) 37-CLERK, or (602) 372-5375 or fax your address change form to (602) 506-6690.
When was my last support payment?; When will my next payment be posted?; Why does my payment take so long to process?
You may call Family Support Service s at (602) 37-CLERK, or (602) 372-5375 or you can call the automated number at (602) 506-1900 to check the last payment (you will need your ATLAS number and zip code).