Maricopa County Clerk of Superior Court
Home MenuServices » Family Matters » Child Support Payments
General Family Support FAQs
Expand/Collapse Questions and Answers
The new Way2Go Electronic Payment Card (EPC) is safer and more convenient than paper checks. With the Way2Go Payment Card, you can access your cash 24 hours a day, 7 days a week through ATMs and retail sales terminals throughout Arizona and across the country. You can use the EPC to withdraw cash in local currency at all Bank of America ATMs in Arizona and across the country without a fee. Note: You must obtain authorization to receive an Electronic Payment Card. You can enroll by completing the DCSS Electronic Payment Authorization form. The form can be mailed to the DCSS address listed on the form. You may also use this form to make changes to your bank account information, stop a current direct deposit, or to stop an EPC.
Important: Before using your EPC, you must call 1 (833) 915-4041 to activate your card by selecting your access code and your Personal Identification Number (PIN). ATM owners may impose an additional "convenience fee" or "surcharge fee" for certain ATM transactions (a sign should be posted at the ATM to indicate additional fees). To use the card at retail locations: You can use the EPC anywhere that accepts Mastercard, including grocery stores, gas stations, restaurants, and more.
You can find an ATM through one of the following locators:
- Comerica®: https://locations.comerica.com/
- MoneyPass®: https://moneypass.com/atm-locator.html
- AllPoint®: https://www.allpointnetwork.com/locator.html
- MasterCard®: https://www.mastercard.us/en-us/personal/get-support/find-nearest-atm.html
Customer Service:
- For customer service call 1 (833) 915-4041, TTY: 1 (877)427-4172 or Direct International Dial: 1-214-210-2249.
- For general information about prepaid accounts, visit the following website.
- If you have a complaint about a prepaid account, call the Customer Financial Protection Bureau at 1 (855) 411-2372 or visit the following website.
Do I have to come downtown to obtain a pay history of payments that were ordered to be paid to the Clerk then sent to me?
No. You can obtain a summary payment history online. The summary is a short version of the official payment history and will not be certified.
The Authorization for Direct Deposit form can be obtained from Department of Child Support Services. The form should be mailed to the DCSS address listed on the form. You may also use the form to make changes to your bank account information, stop a current direct deposit, or to stop or start EPC.
After the completed authorization form is received, the bank will be contacted to set up the direct deposits. Please allow four to six weeks for direct deposit to take effect. In the meantime, you will continue to receive your support checks in the mail.
- You may call Family Support Services at (602) 37-CLERK, or (602) 372-5375.
- When you receive an Order Stopping / Terminating an Income Withholding Order. Also, if the Income Withholding Order contains a presumptive termination date, you stop withholding on that date as long as there is no arrears payment included on the Income Withholding Order.
You may call Family Support Services at (602) 37-CLERK, or (602) 372-5375 or fax your address change form to (602) 506-1937.
- You may call Family Support Service s at (602) 37-CLERK, or (602) 372-5375 or you can call the automated number at (602) 506-1900 to check the last payment (you will need your AZCARES number and zip code).
When was my last support payment?; When will my next payment be posted?; Why does my payment take so long to process?
Passport Revocation & Child Support FAQs
Expand/Collapse Questions and Answers
If a noncustodial parent (NCP) fails to comply with a payment agreement after their passport hold has been released, would the DOS accept a list of names for manual submission, even if the NCPs do not meet the threshold established for a future passport revocation phase?
While they can’t do this currently, DOS said it will consider as a future enhancement.
In the meantime, if states follow the steps outlined below in Question 2 and the NCP's arrears meet or exceed the threshold established for a future passport revocation phase, OCSE will resubmit the NCP to DOS for revocation.
What happens if an individual agrees to pay child support arrears or make restitution to have their passport hold released so they can obtain a new passport, but later fails to comply with the payment agreement and the state wants to pursue passport revocation again?
When a state agrees to release an NCP’s passport hold, it excludes or removes the individual from all child support-related passport enforcement actions. If the NCP subsequently fails to comply with the agreed-upon payment arrangement, the state can remove the passport exclusion. After the state removes the exclusion, if the individual owes more than $2,500 in child support arrears, OCSE will resubmit the NCP to the Department of State (DOS) for passport enforcement.
If the NCP's arrears meet or exceed the threshold established for a future passport revocation phase, OCSE resubmits the NCP to DOS for revocation.
Note: If OCSE previously submitted the NCP and had their passport revoked by DOS as a result, the information associated with that revoked passport is no longer valid. Any new action DOS takes will be based on the NCP’s current passport information at DOS (if a new one was issued), not the passport that was revoked.
- If the NCP subsequently fails to comply with the agreed-upon payment arrangement to pay to zero, the state may remove the passport exclusion and recertify for passport enforcement. However, because the NCP's arrears are below $2,500, OCSE will not resubmit the case to DOS for passport enforcement until it meets or exceeds $2,500.
Using the same scenario as the previous question, what happens if the NCP pays their arrears to below $2,500 but fails to comply with the payment arrangement with the state to pay to zero?
If an NCP has multiple cases, how does OCSE determine which cases to include for revocation? In other words, does OCSE consider arrears based on a single case or combined total arrears across all cases?
For the initial list used for the May 8 revocations, OCSE included only NCPs with at least one individual case with arrears of $100,000 or more.
The subsequent lists sent for the lower thresholds were based on an NCP's combined arrears across all cases, including those individuals with debts in more than one state. These lists include NCPs whose total eligible arrears met or exceeded the revocation threshold.
- There is no mechanism to coordinate with a foreign country to revoke an NCP’s passport. However, if the NCP lives abroad and has an active U.S. passport, it would be subject to revocation if the conditions are met.
- OCSE provided the DOS revocation notice templates in the eflash on May 14, 2026.
Can OCSE obtain a copy of the notice that is being provided by Department of State to individual passport holders whose passport is being revoked?
- Currently, OCSE does not receive this information from DOS. If a state would like a list of your affected NCPs that we sent to DOS for the revocation match, please email scollections@acf.hhs.gov with a point of contact so we can coordinate getting you that information.
Can OCSE obtain a list from DOS with the reported state’s constituents with past-due child support exceeding the revocation threshold who have active passports?
- OCSE will follow the same rules and processes used for passport denial releases when handling revocation withdrawals. As with passport denial cases, states may require payment in full before releasing an individual; however, the decision on when to release an affected NCP is still at the state’s discretion. See https://acf.gov/sites/default/files/documents/ocse/fce_user_guide.pdf, Section 5, Passport Denial Process, for more information.
Yes. States can submit withdrawal requests through the OCSE Portal or their batch process or through both methods. We encourage states to use the Portal option for time-sensitive travel situations, as it may allow the NCP sufficient time to reapply before their intended travel date.
Note: Removing the hold from an NCP removes them from the entire passport program, both for denial and revocation.
- No. DOS will take immediate revocation action, notifying identified NCPs with active passports by either email or regular mail. Notices will be sent to the email address on file or, if no email address is available, to the mailing address on the individual’s passport application maintained at DOS.
Can you inform us of the plan (if known) to expand revocations beyond obligors with arrears of $100,000?
OCSE shares updates about each revocation phase in an eflash to directors. We sent the following revocation eflashes on these dates:
- May 7, “State Dept to revoke passports of NCPs owing over $100,000” – NCPs owing $100,000 or greater
- May 14, “Passport Revocation Update” – NCPs owing $75,000 or greater
- June 15, “Passport Revocation Update #3” – NCPs owing $50,000 or greater
- July 28, “Passport Revocation Update #4” – NCPs owing $40,000 or greater
- August 25, Passport Revocation Update #5” – NCPs owing $25,000 or greater
ACF and DOS are working together to determine any additional phases.
- As with passport denial inquiries, DOS revocation notices and DOS customer support will refer affected NCPs to the state child support agency that referred their debt. For callers referred to OCSE, we will coordinate with your state’s passport team.
Can you let us know if the Department of State will be referring affected obligors back to their state child support agencies for payments/questions/concerns?
- Emergency passport relief for revocation will use the same criteria as emergency passport relief for passport denial. See https://acf.gov/sites/default/files/documents/ocse/fce_user_guide.pdf, Section 5, Passport Denial Process, for more information.
Can you let us know if state child support agencies will continue to be allowed to request emergency passport relief in cases where the state deems it appropriate (consistent with state statute or policy)?
- According to DOS, an impacted NCP overseas at the time of revocation may apply at the nearest U.S. embassy or consulate for a limited emergency passport. The emergency passport will be valid only for direct return to the U.S., unless they have resolved the debt prior to making their application. The NCP must appear in person to apply for an emergency passport at a U.S. embassy or consulate abroad and pay all applicable fees.
- According to DOS, NCPs who are dual nationals must enter and leave the U.S. on their U.S. passport. Dual nationals may face complications if they attempt to use a foreign passport to enter or leave the U.S.
OCSE’s website includes links to Department of State and National Passport Information Center resources. DOS also has a dedicated page for child support matters. Find helpful links to information at:
https://acf.gov/css/training-technical-assistance/overview-passport-denial-program
https://travel.state.gov/content/travel/en/passports/legal-matters/child-support.html